Shipping & Returns
If you have any questions regarding your order, please contact our Online department at firstname.lastname@example.org and include your order number, the item, and your shipping location.
If you have any questions about the fit of our Pilgrim Surf + Supply garments, please contact email@example.com.
Orders will be processed and shipped within 3-5 business days.
Pilgrim Surf + Supply uses UPS and USPS to deliver orders, therefore all shipping costs are designated and updated by UPS and USPS standards and protocol. Once Pilgrim Surf + Supply has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.
Pilgrim Surf + Supply uses FedEx and DHL for most international orders, therefore all international shipping costs are designated and updated by FedEx and DHL standards and protocol. You are responsible for any additional taxes and duties. Pilgrim Surf + Supply is not responsible for fees charged by customs.
ONLINE RETURN POLICY
We do not issue refunds. We are happy to issue a store credit for a return or an exchange. The customer is responsible for any shipping expenses incurred to return the items to Pilgrim.
Due to the costly nature of shipping, international orders are not eligible for exchange.
For return orders, shipping charges are not refunded unless the original item shipped was damaged or the item shipped was incorrect.
Exchanges/returns must be postmarked within 14 days of the original shipping date and should be shipped back to our Online department in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, and in its original condition along with the original price tags intact, as well as the original invoice/receipt.
We have the right to deny any store credit returns/exchanges if it does not meet our policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
Upon acceptance of merchandise for exchange, the new item will be shipped upon availability. Please contact us (phone, email, or note within the box) with your credit card information (card number, expiration date, security code) so that we may charge for additional shipping and handling fees for an exchange.
Store credit will be issued within 7 business days.
Please mail exchanges and store credit returns to:
Pilgrim Surf + Supply
33 Grand Street
Brooklyn, New York 11249
ONLINE PRICE ADJUSTMENT POLICY
We are happy to refund you a price adjustment if your item was purchased at full price within 3 days of the markdown. Price adjustments do not apply to sale items that are marked down further. Purchases made in store do not qualify for price adjustments. Please contact firstname.lastname@example.org with your order number for a price adjustment.
All items sold with marked down prices are final sale and cannot be returned or exchanged. If we receive a returned sale or final sale item, the package will be returned to you and our customer service will notify you via email. No exchange or return will be issued. We do not refund shipping and handling charges.
All swimwear and wetsuits are final sale. No exchange or return will be issued. We do not refund shipping and handling charges.